Frequently Asked Questions
General
Who creates the jewellery?
All Jos Atelier jewellery is handcrafted by founder and artisan jeweller Josianne Calleja in Malta. Every piece is created with care, attention to detail, and a passion for traditional craftsmanship.
Is every piece handmade?
Yes. Every Jos Atelier piece is individually handcrafted. As a result, slight variations may occur, making each creation unique.
Where is your jewellery made?
All Jos Atelier jewellery is designed and handcrafted in Malta.
Do you have a physical shop?
Please contact us directly for information regarding studio visits, collections, exhibitions, or local events.
Materials
What materials do you use?
Our jewellery is crafted using carefully selected materials, including:
- 925 Sterling Silver
- Gemstones
- Moissanite and other semi precious-stones
- other precious metals
- and also stainless steel /polymer clay creations
Specific materials are listed within each product description.
Will sterling silver tarnish?
Sterling silver naturally oxidises over time when exposed to air, moisture, perfumes, and skincare products. This is normal and can easily be removed with proper cleaning and care. Frequent use is also a great way to keep your product from tarnishing!
Is your jewellery hypoallergenic?
Sterling silver and stainless steel are generally suitable for most people. However, individuals with specific metal allergies should contact us before purchasing.
Orders & Bespoke Commissions
Do you offer custom jewellery?
Yes. We specialise in bespoke and personalised jewellery.
Whether you have a specific design in mind or would like us to help bring your idea to life, we would be delighted to discuss your project.
How does the bespoke process work?
- Contact us with your idea.
- We discuss design options and materials.
- A quotation is provided.
- Production begins once the design is approved.
- Your handcrafted piece is created and delivered.
How long does a custom order take?
Production times vary depending on the complexity of the design.
Estimated lead times will be provided during the consultation process.
Can you recreate a family heirloom or sentimental piece?
In many cases, yes. We are happy to discuss redesigning, restoring, or reinterpreting sentimental jewellery while preserving its story and significance.
Remember however that items are handcrafted
Filigree Jewellery
What is filigree?
Filigree is a traditional jewellery-making technique involving intricate patterns created from delicate metal wires called rizzol.
It is one of Malta's most celebrated jewellery traditions and requires exceptional craftsmanship and precision.
Do filigree pieces come with certification?
Yes.
All Jos Atelier filigree jewellery is supplied with its own dedicated Filigree Certificate of Authenticity, in addition to the standard Jos Atelier Certificate of Authenticity.
Certification & Hallmarking
Does my jewellery come with a certificate?
Eligible handcrafted sterling silver and filigree pieces are supplied with a Certificate of Authenticity confirming their origin and craftsmanship.
Are your pieces hallmarked?
As required by law, sterling silver jewellery is hallmarked to verify the metal's purity and the maker's identity.
Shipping
How long will my order take to arrive?
Ready-to-ship items are generally dispatched within 2–5 business days.
Bespoke and made-to-order pieces require additional production time, which will be communicated before purchase.
Do you ship internationally?
Yes, we ship to selected international destinations.
Shipping times may vary depending on location and customs procedures.
Will I receive tracking information?
Where available, tracking details will be provided once your order has been dispatched.
Returns & Refunds
Can I return my jewellery?
Standard items may be eligible for return in accordance with our Returns Policy and applicable consumer protection laws.
Please refer to our Shipping, Returns & Cooling-Off Policy for full details.
Can I return a bespoke or personalised piece?
Custom-made, personalised, engraved, and bespoke jewellery cannot be returned unless faulty.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery and provide photographs of the damage. We will work with you to resolve the issue as quickly as possible.
Jewellery Care
How should I store my jewellery?
Store jewellery in a clean, dry environment away from direct sunlight and humidity. We recommend keeping pieces separately to avoid scratches.
Can I wear my jewellery every day?
Many pieces are suitable for everyday wear, but we recommend removing jewellery before:
- Swimming
- Showering
- Exercising
- Sleeping
- Using cleaning products
This helps preserve its beauty and longevity.
If you do wear whilst swimming showering etc please make sure you clean it well properly with water afterwards.
Do you offer cleaning or repair services?
We may be able to assist with cleaning, repairs, resizing, or restoration of Jos Atelier jewellery. Please contact us with details of your piece.
Contact
How can I contact Jos Atelier?
You can contact us through:
- Our Contact Page
- Social Media channels
We aim to respond to enquiries as quickly as possible.
I have an idea but I'm not sure if it can be made. Can I still contact you?
Absolutely.
Some of the most meaningful creations begin with a simple idea, sketch, or story. We would be delighted to explore the possibilities with you.
Final section
Still have a question?
We are always happy to help.
For enquiries regarding bespoke commissions, jewellery care, orders, or certification, please contact us and we'll get back to you as soon as possible.
✨ Handcrafted in Malta. Created to be treasured.