Privacy Policy

Last Updated: 10/06/20216

At Jos Atelier ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal data with transparency and care.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, contact us, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Jos Atelier

Malta

Email: josateliershop@gmail.com

Website: josatelier.com

For the purposes of the General Data Protection Regulation (GDPR), Jos Atelier is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following information:

Information You Provide

Name
Billing address
Shipping address
Email address
Telephone number
Payment details (processed securely through third-party payment providers)
Information submitted through contact forms
Information provided when requesting bespoke commissions

Order Information

When you place an order, we collect information necessary to:

Process payments
Deliver products
Provide customer support
Manage returns and refunds
Maintain purchase records

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Referral sources
Cookies and similar technologies

This information helps us improve website performance, security, and customer experience.

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Deliver purchased products
Communicate regarding your orders
Respond to enquiries and customer support requests
Manage bespoke jewellery commissions
Improve our products and services
Detect and prevent fraud
Comply with legal and regulatory obligations
Send marketing communications where consent has been provided

We only process personal data where we have a lawful basis to do so.

4. Legal Basis for Processing

Under GDPR, we process your information on one or more of the following legal grounds:

Contractual Necessity

To fulfil orders, process payments, and deliver products.

Legal Obligations

To comply with tax, accounting, and consumer protection laws.

Legitimate Interests

To improve our website, prevent fraud, and provide customer support.

Consent

Where you have explicitly agreed to receive marketing communications or newsletters.

You may withdraw consent at any time.

5. Sharing Your Information

We do not sell your personal information.

However, we may share information with trusted service providers where necessary, including:

Payment processors
Shipping and courier providers
Website hosting providers
Email marketing platforms
Analytics providers
Professional advisers and accountants
Regulatory or legal authorities where required by law

All service providers are required to protect your information and process it only for authorised purposes.

6. Payment Processing

Payments are processed securely through third-party payment providers.

Jos Atelier does not store or have access to your full payment card details.

All payment transactions are encrypted and processed using secure industry-standard technology.

7. Cookies

Our website uses cookies and similar technologies to:

Ensure website functionality
Remember user preferences
Analyse website traffic
Improve user experience
Support marketing and advertising activities

You may manage or disable cookies through your browser settings.

Where required by law, we will request your consent before placing non-essential cookies on your device.

8. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates about:

New collections
Promotions
Events
Jewellery care information
Bespoke services

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Meet legal obligations
Resolve disputes
Maintain business records

Certain records may be retained for longer periods where required by tax, accounting, or regulatory obligations.

10. Your Rights Under GDPR

If you are located within the European Economic Area, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details provided below.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from:

Unauthorised access
Disclosure
Loss
Misuse
Alteration

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Third-Party Links

Our website may contain links to third-party websites, including social media platforms.

We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes.

Any updates will be published on this page together with the revised effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Jos Atelier

Email: josateliershop@gmail.com

Website: josatelier.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Maltese Information and Data Protection Commissioner (IDPC).