Jewellery Care & Materials

Crafted to Last

Every Jos Atelier piece is handcrafted in Malta using quality materials and traditional craftsmanship. Small variations in texture and finish are part of the beauty of handmade jewellery, making every piece uniquely yours.

Materials

925 Sterling Silver – Durable, timeless, and perfect for everyday wear. Silver may naturally tarnish over time but can easily be restored with a polishing cloth.

Stainless Steel – Strong, durable, and suitable for daily wear. Avoid harsh chemicals to help maintain its finish.

Gemstones & Bespoke Pieces – Many custom designs include carefully selected gemstones or special materials. Care instructions may vary depending on the piece.

Jewellery Care

To keep your jewellery looking its best:

• Avoid perfumes, creams, chlorine, salt water, and harsh chemicals.

• Remove jewellery before swimming, showering, exercising, gardening, or sleeping.

• Clean with a soft polishing cloth and store in a dry jewellery box or pouch.

Tip: Sterling silver stays at its brightest when worn regularly.

Repairs

Your jewellery is made to be worn and enjoyed. If it ever needs cleaning, polishing, resizing, or repair, we're always happy to help.

For advice, repairs, or bespoke enquiries, please visit our Contact page.

A Promise of Authentic Craftsmanship

Every Jos Atelier creation is a reflection of traditional craftsmanship, artistic skill, and attention to detail. Each piece is handcrafted in Malta by Josianne Calleja, founder and master artisan of Jos Atelier.

Our jewellery is not mass-produced. Every design is carefully created, finished, and inspected to ensure it meets the standards of quality and authenticity that define the Jos Atelier name.

Certificate of Authenticity

Each handcrafted sterling silver piece is accompanied by a Certificate of Authenticity, confirming:

• The piece has been handcrafted by Josianne Calleja of Jos Atelier.
• The jewellery has been produced in Malta.
• The item is crafted in genuine 925 Sterling Silver.
• The piece bears the legally required hallmarks, including the Maker's Mark and the metal fineness mark where applicable.
• The jewellery is an authentic Jos Atelier creation.

This certificate serves as a testament to the craftsmanship, quality, and provenance of your piece.

Hallmarking & Precious Metals

All sterling silver jewellery produced by Jos Atelier is created using genuine 925 Sterling Silver.

As required by law, pieces are hallmarked to verify the purity of the metal and the identity of the maker as . Hallmarking provides customers with confidence that the precious metal content meets recognised standards.

As handcrafted jewellery varies in size and design, hallmark placement may differ from piece to piece.

Filigree Certification

Filigree is one of Malta's most treasured jewellery-making traditions, requiring exceptional skill, patience, and precision.

Due to the specialised nature and cultural significance of filigree craftsmanship, all Jos Atelier filigree pieces are supplied with their own dedicated Filigree Certificate of Authenticity.

This additional certification confirms:

• The piece has been handcrafted using traditional filigree techniques.
• The intricate wirework has been individually formed and assembled by hand.
• The design represents authentic artisan craftsmanship rather than machine production.
• The piece is a genuine Jos Atelier filigree creation.

The Filigree Certificate accompanies the standard Jos Atelier Certificate of Authenticity and provides an additional record of the piece's craftsmanship and heritage.

Handmade, Not Manufactured

Small variations in texture, finish, and detail are a natural characteristic of handcrafted jewellery. These subtle differences are not imperfections but evidence of the artisan's hand and make every piece uniquely yours.

No two handcrafted creations are ever exactly alike.

Preserving Your Certificate

We recommend keeping your Certificate of Authenticity in a safe place for future reference.

The certificate may be useful for:

• Personal records
• Gift provenance
• Collectability and heirloom purposes

The Jos Atelier Guarantee

Every piece carries not only precious materials, but also the story, skill, and passion of the artisan who created it. ✨

Processing Times

Each Jos Atelier piece is handcrafted with care and attention to detail.

• Ready-to-ship items are typically dispatched within 2–5 business days.
• Made-to-order and bespoke pieces may require additional production time. Estimated production times will be communicated at the time of purchase.
• Orders are processed Monday to Friday, excluding public holidays.

Shipping Destinations

We currently ship worldwide. Shipping varies according to location. For World-wide shipping part of the shipping cost is covered by Jos Atelier as a sign of gratitude and shipping takes place via DHL+

Shipping times may vary depending on destination, customs procedures, and courier services.

Delivery

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

While we endeavour to ensure timely delivery, Jos Atelier cannot be held responsible for delays caused by couriers, customs clearance, adverse weather conditions, or circumstances beyond our control.

Customs & Import Duties

For international orders, any customs duties, import taxes, or local charges imposed by the destination country are the responsibility of the customer.

Returns & Exchanges

We hope you love your purchase. However, if you are not completely satisfied, you may request a return in accordance with the policy below.

Eligibility for Returns

Items may be returned provided they:

• Are returned within 14 days of delivery.
• Have not been worn, used, altered, or damaged.
• Are returned in their original packaging.
• Include any certificates of authenticity supplied with the item.

Jos Atelier reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Due to the nature of Bespoke and personalised jewellery, the following items cannot be returned unless faulty:

• Bespoke or custom-made jewellery.
• Personalised or engraved items.
• Made-to-order items created specifically to customer requirements.

These exclusions are in accordance with applicable consumer protection regulations.

Return Shipping

Customers are responsible for the cost of returning items unless the item is faulty or incorrectly supplied.

We recommend using a tracked and insured shipping service, as Jos Atelier cannot be held responsible for items lost during return transit.

Refunds

Once the returned item has been received and inspected, any approved refund will be processed using the original payment method.

Refunds are typically issued within 14 days of receiving the returned item.

Original shipping charges are non-refundable unless the return is due to a fault or error on our part.

Right of Withdrawal (14-Day Cooling-Off Period)

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), receive physical possession of the goods.

To exercise your right of withdrawal, you must notify us of your decision by means of a clear statement through our contact form. Returning goods without informing us of your decision to withdraw is not sufficient. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the 14-day period has expired.

Effects of Withdrawal

If you withdraw from your purchase, we will reimburse all payments received from you, including the cost of standard delivery. 

Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever occurs first.

You must return the goods without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw from the contract.

The deadline is met if you send back the goods before the 14-day period has expired.

Return Shipping Costs

Unless the item is faulty, damaged, or incorrectly supplied, you will be responsible for the direct cost of returning the goods.

We recommend using a tracked and insured delivery service, as Jos Atelier cannot accept responsibility for items lost during return transit.

Exceptions to the Right of Withdrawal

In accordance with applicable EU consumer protection legislation, the right of withdrawal does not apply to:

• Custom-made or bespoke jewellery created to customer specifications.
• Personalised or engraved jewellery.
• Items specially commissioned or modified at the customer's request.
• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
• Any other products exempted by applicable consumer legislation.

As many Jos Atelier creations are bespoke, personalised, or made-to-order, these pieces are generally exempt from the statutory right of withdrawal once production has commenced.

Condition of Returned Goods

You may inspect the goods in the same manner that would be possible in a physical retail environment. However, you are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Returned items should be sent back with their original packaging and any accompanying certificates of authenticity where provided.

Faulty or Damaged Items

If your order arrives damaged or you believe there is a manufacturing fault, please contact us within 48 hours of delivery and provide photographs where possible.

Where a fault is confirmed, Jos Atelier will arrange an appropriate remedy, which may include:

• Repair
• Replacement
• Refund

depending on the circumstances.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact us and we will be happy to assist.

Jos Atelier